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FAQ's
Convenient & Complete Answers to
Common Questions
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A Live Webinar Demo!
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303-504-0371
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 Credit
Repair & Optimization
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| Q.
How do you define
credit repair and optimization? |
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Q.
Is
Credit Repair Legal? |
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Q:
What are the Laws that affect The Credit Repair Process? |
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| Q.
How long does it
take to repair or optimize a credit file? |
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| Q.
Do you suggest setting up new
trade lines, EIN #'s or file segregation? |
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Q:
Does paying off old bills
repair credit? |
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Q:
Is it possible for an item
that was removed to be put back on a Credit
Report? |
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| Q.
We want to do the
credit repair and optimization in-house. Do you
have solutions to help? |
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| Q.
Can the client
do-it-themselves? Do you have tools to help
them? |
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 Email |
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Q.
Can I access
other email accounts with HyperOffice? |
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Q.
I already use
Microsoft Outlook. Do I need HyperOffice? |
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Q.
Does HyperOffice
synchronize with Outlook?
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Q.
Does HyperOffice
protect my emails from viruses and spam? |
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Q.
Can I keep my
same email address? |
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Q.
Can I setup
aliases in HyperOffice? |
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 Document
Manager |
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Q.
Can I restrict
people from viewing/editing/deleting shared
files? |
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 Contact
Manager |
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Q.
Can I import
contacts from another contact manager/database?
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Q.
Does HyperOffice
synchronize with palm and other handhelds?
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 Calendaring/Scheduling |
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Q.
Can you share
calendars with people not using HyperOffice? |
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Q.
Can I view other
peoples schedules? |
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Credit
Repair |
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Q.
How do you define
credit repair and
optimization? |
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A: The
credit bureaus, as well as creditors, are required to follow accuracy
procedures before they can legally place information on your credit
report. Any information that is not complete, or not accurate, or not
verifiable is not supposed to remain. During the process creditors and
credit bureaus are forced to back up their claims of accuracy. Once an
error is identified, if it can't be proven 100% accurate, the item must
be removed. There are other methods also used in special situations.
These are explained on a case-by-case basis.
Start by examining a client’s personal credit file held by each of the
major credit reporting bureaus (TransUnion, Equifax and Experian). Then,
identify any accounts that contain information that could be considered
adverse. Next, dispute all of the accounts that contain inaccurate,
erroneous, or obsolete information on the client’s behalf and have the
accounts deleted or updated accordingly. Finally consult your clients on
how to avoid future negative credit listings while educating them with
helpful tips on how to use their credit to their advantage and boost
their scores.
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Q.
Is Credit Repair
Legal? |
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A: Surprisingly, this is
still often asked. It is because of consumer
complaints about inaccuracies and incomplete
credit reports that congress passed laws
allowing for, and specifying the procedures,
for credit repair. This credit repair
process is 100% legal. In fact, one of the
key laws (The Fair And Accurate Credit
Transactions Act) was recently updated with
many important provisions. Congress has also
created law, The Credit Repair Organizations
Act, which authorizes a third party to
assist in challenging inaccurate
credit reports.
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Q:
What are the
Laws that
affect The Credit Repair Process? |
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A: There are both Federal and State laws
that directly impact the reporting on credit
reports. Some have an indirect affect by
clarifying processes for disputes and
collection procedures between consumers and
creditors. Some of these include: The Fair
Credit Reporting Act, The Fair Debt
Collections Practice Act, The Consumer
Credit Reporting Reform Act, The Consumer
Reporting Employment Clarification Act, as
well as HIPPA laws.
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Q.
How long
does it take to repair and/or optimize a credit
file? |
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A: The length of time to
complete the full program will vary from client
to client. Each case is unique. The number of
issues, the type of issues, and the
participation level of the clients, creditors
and bureaus will all have an impact on the speed
of the process. Typically, the range will be
from 3-4 months.
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Q.
Do you suggest setting up new trade lines, EIN #'s or
file segregation? |
- A: Absolutely not! File
segregation is the highly illegal process of
creating a new credit identity with the credit
bureaus. This new clean credit identity is then
used when applying for credit because it does
not contain any of the negative items on your
real credit reports. Any credit repair company
who offers to "repair your credit" using file
segregation is clearly operating on the wrong
side of the law and may get you in legal trouble
as well.
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Q: Does
paying off old bills
repair credit? |
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A: Old
debts need to be handled very carefully. It would take too long to
explain in detail here, but to summarize one key problem: When you pay
an old debt off, it does NOT remove it from your credit report, as many
consumers assume. Instead, it is updated as a PAID collection or PAID
charge-off, etc. This Is better than unpaid, but not as good as it being
removed entirely. Sometimes PAID is the best you can do, other times you
can do better. There are other factors that need to be weighed before
approaching old debts. Collection statues need be considered and will
vary from state to state.
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Q: Is
it possible for an
item that was removed to
be put back
on a Credit
Report? |
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A: It is
possible, but extremely rare. The credit bureaus are required by law to
send a 5-day notice before placing something back on a consumer’s credit
report. In addition, there is a higher burden of verification placed on
the credit bureau. Because of these added provisions, it is extremely
rare for the same item to be reinserted.
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Q.
We want to do the
credit repair and
optimization in-house. Do you have
solutions to help? |
- A: Sending your clients
to a third party outside credit repair
company often means you risk your clients
going to the competition after they have a
repaired credit file. Reducing the time and
expense while maintaining quality
communication with your clients builds
customer loyalty!
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- MortgageCreditService.com
offers 2 credit repair software programs,
The SOHO version and The Networked Version.
Please go HERE
to learn more.
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Q.
Can the client
do-it-themselves?
Do you have tools to help them? |
- A: Of course consumers
can do credit repair themselves! The laws
are designed to allow them to do so. The
real question is will they? Our company does
offer a consumer version of our credit
software which my be branded with your
organizations information. This branded
consumer version may be used as a value
added or profit offering. Please contact us
at
sales@mortgagecreditservice.com to
discuss your specific needs.
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Email |
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| Q.
Can I
access
other email accounts with HyperOffice?
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- A: Yes. Like Outlook, you can
set up HyperOffice to read
from any POP3 accessible email account. With one
simple setup, you'll have one portal to access
all of your business and personal email
accounts. No more logging into multiple
services, searching multiple accounts, or
missing critical emails. Please keep in mind
that AOL and Hotmail do not support POP3
accounts and this feature will not work with
those mail providers.
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| Q. I already use
Microsoft
Outlook. Do I need HyperOffice? |
- A: Yes. HyperOffice can replace Outlook or
be used in conjunction with Outlook, depending
on your needs. Most users find they no longer
need Outlook because HyperOffice provides all
the same features and functionality of Outlook
plus a whole lot more.
Microsoft Outlook is a PC based software
program, which means you will have to purchase a
copy of this software and install it on your
computer. From this point on all of your emails,
contacts, files and information are stored on
your computer. Therefore you can only access
your email, contacts, calendar, files...etc.
through your computer.
In contrast HyperOffice is a browser-based
application, which requires no installation and
is always available from any computer.
HyperOffice stores your critical files and
information securely online, providing you with
24x7 access to the information you need. In
addition, HyperOffice includes groupware and
many other productivity applications that allow
you to work more efficiently with your team
members
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| Q. Does HyperOffice
synchronize
with Outlook? |
- A: Yes. HyperOffice can be used as a
replacement or as an add-on feature to Outlook.
HyperOffice can synchronize your calendar,
contacts, and tasks with your existing Outlook
information. Once synchronized, HyperOffice can
replace or be used in conjunction with Outlook,
providing access to your entire office online
anywhere, anytime in a safe, secure environment.
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| Q. Does HyperOffice
protect my emails from
viruses and spam? |
- Yes. The HyperOffice email system provides
an anti-virus service to block viruses and
prevent them from reaching your inbox. All
affected emails are automatically put in the
"Quarantine" mail folder and deleted after a
short period. HyperOffice also provides a spam
control service that redirects all spam emails
to the "spam" mail folder, which is purged
periodically.
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| Q. Can I keep my
same email
address? |
- Yes. HyperOffice allows company account
users to use a custom email address, such as
username@yourcompanyname.com.
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| Q. Can I setup
aliases
in HyperOffice? |
- Yes. HyperOffice will let you create aliases
for your company account.
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Document
Manager |
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| Q. Can I restrict
people from viewing/editing/deleting
shared files? |
- Yes. Hyperoffice enables a group
administrator to define user rights on all the
sections of the group. A user can be assigned
any combination of read/write/delete/create
directories privileges on a group's shared
files.
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Contact
Manager |
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| Q. Can I
import contacts
from another contact manager/database
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- Yes. HyperOffice provides its users with a
contacts import tool that allows for data to be
imported from a csv (comma separated value)
file.
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| Q. Does HyperOffice
synchronize with palm and other
handhelds? |
- Yes. HyperOffice can synchronize your
calendar, contacts, and tasks with your existing
handheld information. However, you need to first
sync this information with Outlook then transfer
it to your handheld system. A direct HyperOffice-handheld
synchronization tool will be available to our
customers in the near future.
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Calendaring/Scheduling |
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| Q. Can you
share calendars
with people not using HyperOffice? |
- Yes. Each group in your HyperOffice account
comes with a public calendar that's accessible
to anyone inside and outside your account.
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| Q. Can I view other
peoples schedules? |
- When scheduling a meeting with other group
members, you can check the users schedules to
locate the most convenient time for the meeting.
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